Our commitment to you

This Charter sets out what you can expect when you contact Glamorgan Spring Bay Council — whether in person, by phone, by email, or through this website.

When you contact us, we will

• Treat you with respect and courtesy
• Listen to your enquiry and confirm we have understood it
• Explain what will happen next and when you can expect a response
• Protect your personal information in line with the Personal Information Protection Act 2004
• Be honest about what we can and cannot do, and why

What we ask of you

• Treat our staff and elected members with respect
• Give us accurate and complete information so we can help
• Let us know if your contact details change while a matter is being actioned

If we fall short

We want to hear when we have not met these commitments. See our Complaints Policy for how to raise a concern and how we will respond. If you are not satisfied with how we handle a complaint, you can refer it to the Ombudsman Tasmania (ombudsman.tas.gov.au).

View Council’s Customer Service Charter here